The knowledge core
Knowledge Curation
Organizes and governs technical knowledge into one trusted layer.
- Documentation
- Configurations
- Standards
- Operational History
PSCX Edge · Intelligent operations
The Intelligent Operating Layer for Communications Platforms
PSCX Edge is the cohesive mesh woven throughout UC/CX systems, databases, devices, and workflows. The modules combine to deliver continuous understanding, management, and optimization of business communications.
- 8 modules, one normalized view
- Recommend, approve, remediate
- Verified after every change
Connected inputs
- UCaaSConnecting…
- Contact CenterConnecting…
- Databases, CRM & ERPConnecting…
- WorkflowsConnecting…
- DevicesConnecting…
Analyze & act
Set up our new employee.
Message Edge…
Verified outputs
- Employee configured
- Licenses optimized
- Routing restored
- Device provisioned
- Compliance verified
Example outcomes
Resolution
Verified across connected systems
Why The Edge
Value Creation
Continuous optimization loop
- 1
Discover
See the environment
- 2
Understand
Connect the context
- 3
Recommend
Identify the next action
- 4
Approve
Human approval
- 5
Remediate
Apply the change
- 6
Verify
Verify the result
↳ Back to Discover. The loop continues.
Questions we answer
- Are we spending efficiently?
- Are users adopting the platform?
- Is the environment compliant?
- What are our operational risks?
- Are we getting the expected ROI?
Problems we solve
- Risk
- Waste
- Complexity
- Inconsistency
- Knowledge gaps
8 Modules
One platform. Every capability you need.
Every module reads and writes the same normalized view of your environment. That shared foundation is why each one is worth more when the next is switched on.
Bundles
Which modules come with each bundle
Scroll across to compare all three bundles.
| Your next stage | Operate | Understand | Automate |
|---|---|---|---|
| Most Popular | |||
| Capabilities | Take controlEdge OperateEssential control and protectionBest for foundational operations | Get clarityEdge IntelligenceVisibility, compliance, and optimizationBest for proactive management | Automate operationsEdge AutonomousAI-driven operations and remediationBest for AI-led automation |
| Included with every bundle | |||
| Free migration services | |||
| System CatalystAutomate employee moves and changes | |||
| Design InsuranceProtect design and reverse unwanted changes | |||
| Executive DashboardIncluded free — the window into the suite | |||
| Additional capabilities by tier | |||
| License IntelligenceFind unused and duplicate licences | — | ||
| Configuration ComplianceDetect drift from approved standards | — | ||
| Device LifecycleTrack devices, firmware, and replacements | — | ||
| BCDR SolutionProtect continuity and accelerate recovery | — | — | |
| Knowledge CurationUnify your communications knowledge | — | — | |
| The WolfDiagnose issues and propose fixes | — | — | |
| Choose your bundle | Get Started | Get Started | Get Started |
| Free migration between hosted voice platforms: one every 24 months. Terms and conditions apply. | |||
Platform Access
The Edge MCP Model
Use your own AI or PSCX-hosted AI while Edge provides one governed operating layer across your communications ecosystem.
AI Models
Your AI
ChatGPT
Claude
Gemini
Grok
PSCX Hosted AI
AI hosting, managed by PSCX.
Edge Orchestration
Orchestration · Governance · Observability
Business Outcomes
- Reduce unused licensing
- Automate employee moves and changes
- Detect and recover from configuration issues
Your communications platforms run the conversations. PSCX Edge runs the environment.
For inquiries: edge@pscx.ai