PSCX Edge / Module
System Catalyst
Fully automated moves, adds, changes, and deletions (MACD) across platforms
What it does
MACD without the ticket queue
Traditional MACD requires domain expertise; it is repetitive, time consuming, and often includes a significant lag in delivery. Our System Catalyst uses natural language, not technical jargon, is platform agnostic, eliminates the need for manual intervention, and solves tier one support issues with a Net Zero SLA, 24x7x365. The Edge is the future of automated workflows.
For example · Illustrative scenario
“Can you move Jordan from Sales to Support?”
Situation. Jordan has moved teams, but the hosted voice setup still reflects the old role. A routine change is waiting in the support queue.
What System Catalyst does. It takes the request in plain language and carries out the move or change on the hosted voice platform, without an administrator translating it into vendor-specific steps.
Outcome. Jordan’s communications setup reflects the new role, and the team handles the routine change through an automated workflow.