PSCX Edge / Module
Configuration Compliance
Detect configuration drift. Verify call routing. Remediate with control.
What it covers
Keep your communications aligned with policy.
Edge compares your UCaaS and CCaaS configuration against approved baselines and flags exceptions.
- Calling permissions and administrative access
- Emergency-location assignments
- Call flows and routing rules
- Configuration drift and unsupported settings
Review findings, track compliance scores, and follow remediation through an audit history. Automate changes only where approved.
How we verify
Test the call path, not just the configuration.
Scheduled test calls navigate your published numbers and IVR, then check the destination, timing, and hours routing against your design and SLA targets.
Routing verification Illustrative report
Verify each scheduled call against your design.
EDGE / CALL TRACE
Illustrative replay · compressed timingMotion off
- ✓Edge schedulerTest call initiated
- ✓Published numberPSTN connected
- ✓Auto receptionistClosed-hours greeting · option 2
- !Call queueRetired overflow queueRouting exception
- !DestinationUnintended voicemailUnexpected destination
Exception traced to the after-hours overflow rule.
TRACE COMPLETERouting exception identified
The closed-hours overflow rule targets a retired queue. Review the finding and its remediation path; changes follow your approval policy.View detailed verification results
Verification results
After hours: 3 failed · 1 not evaluated
| Control | Expected | Observed | Result |
|---|---|---|---|
| Destination | Approved after-hours destination | Retired queue → voicemail | Failed |
| Answer time | Within 20 seconds | No answer after 60 seconds | Failed |
| Queue wait | Within 30 seconds | No queue wait measurement | Not evaluated |
| Hours routing | Approved after-hours route | Overflow rule targets a retired queue | Failed |
Your communications platforms run the conversations. PSCX Edge runs the environment.
For inquiries: edge@pscx.ai